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Great Customer Service in Government: Setting Standards and Expectations is Job One

September 13, 2016 By Wendi Brick, President & CEO, Customer Service Advantage, Inc.

customer service rules!

The importance of providing high-quality service to customers – which is essentially everyone we encounter every day, both externally and internally – is a given in public sector agencies. We all understand the value derived from making great impressions on the customers we serve, although our reasons could be different depending on the situation. For […]

Filed Under: Communication Tagged With: communications, customer service, employees, public service, team development

Finding your agency’s voice: why it’s important to have a personality on social media

August 13, 2015 By Colleen Valles

  Everyone likes someone with a personality. The same is true of government agencies, and there’s no better place for an agency to establish a strong personality, a “voice,” than on social media. [pullquote align=”left” cite=”” link=”” color=”” class=”” size=””]But to use it effectively, agencies need to build their reach and engage with their followers, […]

Filed Under: Govern, Perspectives, Places, Police & Sheriff, Protect, Public Engagement, Public Trust & Ethics, SF/Peninsula/South Bay/Monterey Bay Tagged With: customer service, police, public engagement, public trust, social media

Our Local Government Model: It’s Broken, So Let’s Fix It

July 1, 2015 By Ed Everett

PERSPECTIVES If you have tried something for a couple of decades and it is not working then you should try something else.  I am not speaking about our form of local government (council/manager, strong mayor, etc) but rather the way we do our work regardless of the form. My hypothesis is that the local government […]

Filed Under: Govern, Perspectives, Public Engagement, Uncategorized Tagged With: accountability, citizens, civic engagement, customer service, decision-making, governance, leadership, partnerships, productivity

Sometimes “The Happiest Place on Earth” Can Get “Grumpy”: A Reflection on Customer Service

June 16, 2015 By Marissa King

The Happiest Place on Earth

ORIGINAL CONTENT   Last month my family and I spent a few days at “The Happiest Place on Earth.” By nearly every account, Disneyland was just that. Our time was filled with cheerful celebration, wild imagination, and endless entertainment. My parents traveled with my husband and me, along with our two daughters. My eldest daughter, […]

Filed Under: Communication, Govern, Human Resources, Lead, Managing People, Perspectives, Places, Public Trust & Ethics, SoCal and Beyond Tagged With: customer service, disneyland, management, organizational development, public service

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