The Davenport Institute at the Pepperdine School of Public Policy works with municipal governments and civic organizations to engage the residents of California in the policy decisions that affect their everyday lives. In today’s world of easy access to information and easy connectivity to others, it is more important than ever for California’s local leaders […]
Navigating Through the Fog: A Naval Officer’s Lessons on Leading Teams
A viscous fog engulfed us as the ship slowly settled on its course into San Diego Harbor. As the Navigator, it was my duty to ensure the safe navigation of our ship by giving the Officer of the Deck (OOD) course and speed recommendations. The visual landmarks on which we usually depended were completely […]
Sometimes “The Happiest Place on Earth” Can Get “Grumpy”: A Reflection on Customer Service
ORIGINAL CONTENT Last month my family and I spent a few days at “The Happiest Place on Earth.” By nearly every account, Disneyland was just that. Our time was filled with cheerful celebration, wild imagination, and endless entertainment. My parents traveled with my husband and me, along with our two daughters. My eldest daughter, […]