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Finding your agency’s voice: why it’s important to have a personality on social media

August 13, 2015 By Colleen Valles

  Everyone likes someone with a personality. The same is true of government agencies, and there’s no better place for an agency to establish a strong personality, a “voice,” than on social media. [pullquote align=”left” cite=”” link=”” color=”” class=”” size=””]But to use it effectively, agencies need to build their reach and engage with their followers, […]

Filed Under: Govern, Perspectives, Places, Police & Sheriff, Protect, Public Engagement, Public Trust & Ethics, SF/Peninsula/South Bay/Monterey Bay Tagged With: customer service, police, public engagement, public trust, social media

Networking for Introverts

August 11, 2015 By Lydia Rossiter

I’m an introvert. Having just been awarded an ICMA-RC scholarship to the upcoming ICMA conference through MMANC’s Credentialed Government Leader program, I am both thrilled and terrified. In September, I’ll be headed to Seattle for five days of workshops and networking. Networking – yikes. Now, I know I’m not alone. According to Susan Cain in […]

Filed Under: Career Planning, Grow, Perspectives Tagged With: annual conference, introverts, leadership, networking

Investing in the Future for California’s Central Valley

July 31, 2015 By Marcus Tucker

The next economy of the San Joaquin Valley inched forward this year as the recovery continued its upward trend. There are two factors that will help sustain the economic and social vitality in the Valley; education and transportation. A workforce exists, and will continue to expand as demand for skilled labor increases, encouraging higher paid […]

Filed Under: Construct, Perspectives, Places, San Joaquin/Central Sierra, Transportation & Parking, Uncategorized Tagged With: central valley, high speed rail

Walkable City and the Millennial: Introducing the New MMANC Book Club

July 28, 2015 By Brian Edwards

  Housing and community are hot topics in the media today for good reasons. Have you seen the price of housing and rent in urban areas rise in recent years? The price of housing has led to new development further and further away from our work. I’ve seen it and experience it first-hand.  I’ve seen […]

Filed Under: Construct, Housing, Perspectives, Plan, Planning & Land Use, Transportation & Parking Tagged With: biking, book club, economic development, gen-x, generations, housing, millenials, portland, technology, transportation, urbanism, walking

Our Local Government Model: It’s Broken, So Let’s Fix It

July 1, 2015 By Ed Everett

PERSPECTIVES If you have tried something for a couple of decades and it is not working then you should try something else.  I am not speaking about our form of local government (council/manager, strong mayor, etc) but rather the way we do our work regardless of the form. My hypothesis is that the local government […]

Filed Under: Govern, Perspectives, Public Engagement, Uncategorized Tagged With: accountability, citizens, civic engagement, customer service, decision-making, governance, leadership, partnerships, productivity

Sometimes “The Happiest Place on Earth” Can Get “Grumpy”: A Reflection on Customer Service

June 16, 2015 By Marissa King

The Happiest Place on Earth

ORIGINAL CONTENT   Last month my family and I spent a few days at “The Happiest Place on Earth.” By nearly every account, Disneyland was just that. Our time was filled with cheerful celebration, wild imagination, and endless entertainment. My parents traveled with my husband and me, along with our two daughters. My eldest daughter, […]

Filed Under: Communication, Govern, Human Resources, Lead, Managing People, Perspectives, Places, Public Trust & Ethics, SoCal and Beyond Tagged With: customer service, disneyland, management, organizational development, public service

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