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How to Develop a Strong and Productive Mentor/Mentee Relationship

October 7, 2016 By Lydia Rossiter

Two people climbing mountain ridge, one assisting another over the top ridge.

A mentor/mentee relationship can be immensely rewarding for both people. But how do you get to know each other, build trust, have productive meetings, and continue to have a beneficial, ongoing connection? Jennifer and Lydia met through MMANC’s Credentialed Government Leader program, where Jennifer was Lydia’s mentor. Together they created tips for mentors/ mentees to […]

Filed Under: Career Planning, Communication, Grow, Human Resources, Lead, Managing People, Perspectives, Uncategorized Tagged With: career, career advancement, development, growth, mentoring

Great Customer Service in Government: Setting Standards and Expectations is Job One

September 13, 2016 By Wendi Brick, President & CEO, Customer Service Advantage, Inc.

customer service rules!

The importance of providing high-quality service to customers – which is essentially everyone we encounter every day, both externally and internally – is a given in public sector agencies. We all understand the value derived from making great impressions on the customers we serve, although our reasons could be different depending on the situation. For […]

Filed Under: Communication Tagged With: communications, customer service, employees, public service, team development

Interagency Collaboration: Whose Idea Is It Anyway?

July 1, 2016 By Amy Walcker

  Collaboration between groups may be based on an idea or an existing need. Many creative-minded individuals have phenomenal success when building an idea from concept to fruition because they partner with others who embrace the same philosophy and ambitions. A great example of this is when communities address blight remediation and bring life to […]

Filed Under: Communication

ICMA Coaching Program Update

July 1, 2016 By Frank Benest

Register now for best practices in career development at all levels Sign up yourself and your team for the free ICMA Coaching Program webinars to boost your career and talent development throughout your organization. Click on the registration links or go to http://icma.org/coachingwebinars. Here are the remaining webinars for calendar 2016. Successful Supervision and Leadership […]

Filed Under: Career Planning, Communication, Events & Programs, Grow, Human Resources, Lead, Managing People

Exploring the Remote Work Model Has Amazing Possibilities

July 1, 2016 By Lydia Rossiter

Exploring the Remote Work Model Has Amazing Possibilities From my perspective, remote work is still a relatively new model in local government but, the concept is one with great possibilities both for permanent and temporary jobs. When I was with the City of Santa Cruz, I participated in the telework pilot in 2013-14, working at […]

Filed Under: Govern, Human Resources, Managing People, Perspectives

Career Compass No. 50: Storytelling–A Powerful Way to Lead and Communicate

July 1, 2016 By Frank Benest

June 1, 2016 I’m a traffic engineer in a small midwestern city. I just had a difficult experience presenting a mobility safety plan to my city council. I did a lot of research on best practices to better protect pedestrians and bicyclists along a fairly busy street, while still maintaining reasonable traffic flow. As part […]

Filed Under: Career Planning, Communication, Govern, Grow, Human Resources, Lead, Managing People, Perspectives, Uncategorized

MMANC Podcast: Joanne Bond on Emotional Intelligence

February 26, 2016 By Eric Zetz

Eric Zetz, Program Manager for the City of Clovis and Municipal Management Association of Northern California (MMANC) Board Member, meets with Joanne Bond to discuss her presentation on emotional intelligence. The interview was conducted in person on February 24, 2016 at the Winter Forum in Foster City, California.  

Filed Under: Communication, Lead, Managing People, Places, SF/Peninsula/South Bay/Monterey Bay Tagged With: emotional intelligence, winter forum

MMANC Podcast: Facilitation as a Platform for Leadership

November 12, 2015 By Melissa Kuehne

ICMA University Instructor and Yolo County Management Analyst Jesse Salinas is interviewed by Institute for Local Government (ILG) Communications and Development Manager Melissa Kuehne and Municipal Management Association of Northern California (MMANC) Board Member Melissa Kuehne about facilitation as a platform for leadership. Salinas argues that good facilitation can be the difference between success and […]

Filed Under: Communication, Govern, Places, Public Engagement, Sacramento/Tahoe/Shasta Cascades Tagged With: facilitation, leadership, podcast, yolo county

MMANC Podcast: ICMA’s Pat Martel on Leadership, City Management and Karaoke

October 22, 2015 By Admin

Municipal Management Association of Northern California (MMANC) President and City of Sacramento Community Development Director Ryan DeVore sits down with International City/County Management Association (ICMA) President and Daly City City Manager Pat Martel to discuss leadership, city management, karaoke and Pat’s journey.  The interview was conducted in person on October 15, 2015 at the 65th […]

Filed Under: Communication, Lead, Perspectives, Places, SF/Peninsula/South Bay/Monterey Bay Tagged With: daly city, karaoke, leadership, martel, podcast

Tips to Encourage Broader Public Involvement in Your Community

October 11, 2015 By Melissa Kuehne

Local officials in California are increasingly facing tough challenges and are asking residents to weigh in through a variety of ways. These discussions are typically about land use, budgeting, sustainability, transportation, police and fire protection and many other local and regional issues. However, even with the best of intentions to encourage broad participation, local officials […]

Filed Under: Communication, Govern, Lead, Public Engagement, Public Trust & Ethics Tagged With: communication, community, demographics, diversity, public engagement, trust

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