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Leading a High Performing Team with Claire Laughlin of MRG

September 10, 2021 By Chris Barresi

Claire Laughlin of MRG, LLC joined MMANC for Webinar Wednesday on July 28. Through her presentation titled Leading a High Performing Team, Claire identified the attributes of great teams and the steps taken to construct those attributes in our own organizations. “Leadership is the art of mobilizing others to want to struggle for shared aspirations,” […]

Filed Under: Communication, Leadership, Managing People

Reteaming: 3 Key Conversations to Have With Your Team Right Now

August 20, 2020 By Chris Barresi

On August 5, MMANC had the pleasure of hosting Claire Laughlin, of MRG Consulting, an engaging coach and trainer with over 20 years of experience bringing positive change to teams and organizations. During this webinar, Claire lined out a step-by-step approach for reconnecting and focusing our teams through a series team meetings. The first step […]

Filed Under: Adaptability, Communication, Human Resources, Managing People

Managing Political Disputes in the Workplace – What Can You Do?

May 2, 2017 By Jeff Freedman

Even though the 2016 Presidential election is months in the rear view mirror, controversy continues, with the news each day describing what looks like a three ring circus in Washington D.C.  Pundits have opined that our country is polarized by politics as never before: cities vs. rural areas; college educated vs. high school educated citizens; […]

Filed Under: Communication, Managing People

Don’t just let it happen – Take charge of your Wiki!

April 25, 2017 By Irene Camacho

Do you know what is on your city’s Wikipedia page?  When the City of Windsor looked at theirs they realized there was opportunity for improvement. The Wikipedia page for the Town of Windsor was populated with old information and links to outdated and negative newspaper articles. With so much on the internet driven by user-provided content, […]

Filed Under: Communication, Govern, Perspectives, Public Engagement

All-Star City Manager Shares Career Advice

January 14, 2017 By Rachel Keyser

This post has been syndicated from the ViewPoint Cloud blog Earlier this month, I sat down with Santa Monica’s City Manager, Rick Cole, to talk about advice for public sector leaders pursuing careers in city management. Few can parallel Cole’s breadth and depth of experience in local government. Before coming to Santa Monica, Cole joined Los Angeles Mayor […]

Filed Under: Career Planning, Communication, Govern, Grow, Human Resources, Lead, Managing People

Being a Great Coach … … and a Winning Player

October 7, 2016 By Don Maruska

Coaching is mutually rewarding. Players gain encouragement and guidance for their careers. Coaches gain deeper insights into their own careers and the satisfaction of helping others. You can benefit from coaching at any stage in your career. Indeed, one of the best ways to boost your coaching skills is to have someone coach you. Watch […]

Filed Under: Career Planning, Communication, Grow, Human Resources, Lead, Managing People, Uncategorized

How to Develop a Strong and Productive Mentor/Mentee Relationship

October 7, 2016 By Lydia Rossiter

Two people climbing mountain ridge, one assisting another over the top ridge.

A mentor/mentee relationship can be immensely rewarding for both people. But how do you get to know each other, build trust, have productive meetings, and continue to have a beneficial, ongoing connection? Jennifer and Lydia met through MMANC’s Credentialed Government Leader program, where Jennifer was Lydia’s mentor. Together they created tips for mentors/ mentees to […]

Filed Under: Career Planning, Communication, Grow, Human Resources, Lead, Managing People, Perspectives, Uncategorized Tagged With: career, career advancement, development, growth, mentoring

Great Customer Service in Government: Setting Standards and Expectations is Job One

September 13, 2016 By Wendi Brick, President & CEO, Customer Service Advantage, Inc.

customer service rules!

The importance of providing high-quality service to customers – which is essentially everyone we encounter every day, both externally and internally – is a given in public sector agencies. We all understand the value derived from making great impressions on the customers we serve, although our reasons could be different depending on the situation. For […]

Filed Under: Communication Tagged With: communications, customer service, employees, public service, team development

Interagency Collaboration: Whose Idea Is It Anyway?

July 1, 2016 By Amy Walcker

  Collaboration between groups may be based on an idea or an existing need. Many creative-minded individuals have phenomenal success when building an idea from concept to fruition because they partner with others who embrace the same philosophy and ambitions. A great example of this is when communities address blight remediation and bring life to […]

Filed Under: Communication

ICMA Coaching Program Update

July 1, 2016 By Frank Benest

Register now for best practices in career development at all levels Sign up yourself and your team for the free ICMA Coaching Program webinars to boost your career and talent development throughout your organization. Click on the registration links or go to http://icma.org/coachingwebinars. Here are the remaining webinars for calendar 2016. Successful Supervision and Leadership […]

Filed Under: Career Planning, Communication, Events & Programs, Grow, Human Resources, Lead, Managing People

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