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Davenport Institute Launches Public Engagement Platform

February 19, 2016 By Ashley Trim

Davenport Institute at Pepperdine University

The Davenport Institute at the Pepperdine School of Public Policy works with municipal governments and civic organizations to engage the residents of California in the policy decisions that affect their everyday lives. In today’s world of easy access to information and easy connectivity to others, it is more important than ever for California’s local leaders […]

Filed Under: Govern, Places, Public Engagement, Public Trust & Ethics, SoCal and Beyond Tagged With: civic engagement, engagement, pepperdine, public engagement, self-governance

MMANC Podcast: Myths, Lies and Misconceptions About Ethics

January 13, 2016 By Admin

Kim Castro, Program Manager for the City of Mountain View and Municipal Management Association of Northern California (MMANC) Board Member, meets with Kevin Woodhouse, Assistant General Manager for the Midpeninsula Open Space District, discusses the myths, lies and misconceptions about ethics in public service. The interview was conducted in person on October 16, 2015 at […]

Filed Under: Govern, Public Trust & Ethics Tagged With: ethics, podcast, public trust

Tips to Encourage Broader Public Involvement in Your Community

October 11, 2015 By Melissa Kuehne

Local officials in California are increasingly facing tough challenges and are asking residents to weigh in through a variety of ways. These discussions are typically about land use, budgeting, sustainability, transportation, police and fire protection and many other local and regional issues. However, even with the best of intentions to encourage broad participation, local officials […]

Filed Under: Communication, Govern, Lead, Public Engagement, Public Trust & Ethics Tagged With: communication, community, demographics, diversity, public engagement, trust

Finding your agency’s voice: why it’s important to have a personality on social media

August 13, 2015 By Colleen Valles

  Everyone likes someone with a personality. The same is true of government agencies, and there’s no better place for an agency to establish a strong personality, a “voice,” than on social media. [pullquote align=”left” cite=”” link=”” color=”” class=”” size=””]But to use it effectively, agencies need to build their reach and engage with their followers, […]

Filed Under: Govern, Perspectives, Places, Police & Sheriff, Protect, Public Engagement, Public Trust & Ethics, SF/Peninsula/South Bay/Monterey Bay Tagged With: customer service, police, public engagement, public trust, social media

Sometimes “The Happiest Place on Earth” Can Get “Grumpy”: A Reflection on Customer Service

June 16, 2015 By Marissa King

The Happiest Place on Earth

ORIGINAL CONTENT   Last month my family and I spent a few days at “The Happiest Place on Earth.” By nearly every account, Disneyland was just that. Our time was filled with cheerful celebration, wild imagination, and endless entertainment. My parents traveled with my husband and me, along with our two daughters. My eldest daughter, […]

Filed Under: Communication, Govern, Human Resources, Lead, Managing People, Perspectives, Places, Public Trust & Ethics, SoCal and Beyond Tagged With: customer service, disneyland, management, organizational development, public service

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