Great Customer Service in Government: Setting Standards and Expectations is Job One

customer service rules!

The importance of providing high-quality service to customers – which is essentially everyone we encounter every day, both externally and internally – is a given in public sector agencies. We all understand the value derived from making great impressions on the customers we serve, although our reasons could be different depending on the situation. For […]

Fiscal Literacy for Everyone on the Government Ladder

Imagine a small child tugging on his mother’s arm in a department store. The child is asking if he can buy the toy clutched in his hand. When the mother denies the child’s request, the child questions why. If the mother chooses to provide a response, she will likely say the toy is priced too […]

Navigating Through the Fog: A Naval Officer’s Lessons on Leading Teams

  A viscous fog engulfed us as the ship slowly settled on its course into San Diego Harbor. As the Navigator, it was my duty to ensure the safe navigation of our ship by giving the Officer of the Deck (OOD) course and speed recommendations.  The visual landmarks on which we usually depended were completely […]

Workshop on Team Leadership Set for Santa Rosa on July 16

Being a leader, especially in local government, is not easy. As many agency decisions are based on group-decision making, it is crucial that effective leaders develop the skills needed to manage a team. Join Municipal Management Association of Northern California (MMANC)’s Region 2 as they host this session on Team Leadership!  It will be held […]