Great Customer Service in Government: Setting Standards and Expectations is Job One

customer service rules!

The importance of providing high-quality service to customers – which is essentially everyone we encounter every day, both externally and internally – is a given in public sector agencies. We all understand the value derived from making great impressions on the customers we serve, although our reasons could be different depending on the situation. For […]

Register Today for the MMANC 66th Annual Conference

MMANC annual conference

The Municipal Management Association of Northern California (MMANC) is proud to present the 66th Annual 2016 Annual Conference, to be held October 10-12, 2016 in Monterey, CA at the Marriott Monterey. The theme for this year’s event is Leading with Intention. The conference will feature the following sessions: Change Management, Navigating a Master Plan, Participatory Budgeting, […]

Come to the Capital: MMANC Annual Conference Registration Opens

Early-bird registration for the 2015 MMANC Annual Conference has opened!  The annual event draws over 250 local government professionals each year.  This year’s conference theme is “Creating Connections” and returns to the Embassy Suites – Sacramento Riverfront Promenade from Wednesday, October 14 through Friday, October 16. This year’s conference is jam-packed with engaging sessions, riveting […]

Sometimes “The Happiest Place on Earth” Can Get “Grumpy”: A Reflection on Customer Service

The Happiest Place on Earth

ORIGINAL CONTENT   Last month my family and I spent a few days at “The Happiest Place on Earth.” By nearly every account, Disneyland was just that. Our time was filled with cheerful celebration, wild imagination, and endless entertainment. My parents traveled with my husband and me, along with our two daughters. My eldest daughter, […]