Workshop on Team Leadership Set for Santa Rosa on July 16

Being a leader, especially in local government, is not easy. As many agency decisions are based on group-decision making, it is crucial that effective leaders develop the skills needed to manage a team. Join Municipal Management Association of Northern California (MMANC)’s Region 2 as they host this session on Team Leadership!  It will be held […]

Sometimes “The Happiest Place on Earth” Can Get “Grumpy”: A Reflection on Customer Service

The Happiest Place on Earth

ORIGINAL CONTENT   Last month my family and I spent a few days at “The Happiest Place on Earth.” By nearly every account, Disneyland was just that. Our time was filled with cheerful celebration, wild imagination, and endless entertainment. My parents traveled with my husband and me, along with our two daughters. My eldest daughter, […]