Great Customer Service in Government: Setting Standards and Expectations is Job One

customer service rules!

The importance of providing high-quality service to customers – which is essentially everyone we encounter every day, both externally and internally – is a given in public sector agencies. We all understand the value derived from making great impressions on the customers we serve, although our reasons could be different depending on the situation. For […]

Register Today for the MMANC 66th Annual Conference

MMANC annual conference

The Municipal Management Association of Northern California (MMANC) is proud to present the 66th Annual 2016 Annual Conference, to be held October 10-12, 2016 in Monterey, CA at the Marriott Monterey. The theme for this year’s event is Leading with Intention. The conference will feature the following sessions: Change Management, Navigating a Master Plan, Participatory Budgeting, […]

Great Event at ‘The Grand’

This year’s Summer Signature Symposium Forum was a great success! Thanks to everyone who attended the event. Roughly 80 participants gathered in the City of Tracy at the Grand Theatre Center for Arts on Thursday, July 9, 2015. MMANC had a wonderful line-up of speakers, starting with the morning session from Dr. Frank Benest on […]

Come to the Capital: MMANC Annual Conference Registration Opens

Early-bird registration for the 2015 MMANC Annual Conference has opened!  The annual event draws over 250 local government professionals each year.  This year’s conference theme is “Creating Connections” and returns to the Embassy Suites – Sacramento Riverfront Promenade from Wednesday, October 14 through Friday, October 16. This year’s conference is jam-packed with engaging sessions, riveting […]

Summer Symposium to Focus on Communicating Your Message in a Fast-paced, Ever-changing Era

Tracy Grand Theatre for the Arts

The Municipal Management Association for Northern California (MMANC) is hosting another signature event, the Summer Signature Symposium. The annual signature event will be held in the City of Tracy at the Grand Theatre Center for Arts on Thursday, July 9, 2015.  The City of Tracy is proud to host the event at the spectacular venue. The […]