Managing Political Disputes in the Workplace – What Can You Do?

Even though the 2016 Presidential election is months in the rear view mirror, controversy continues, with the news each day describing what looks like a three ring circus in Washington D.C.  Pundits have opined that our country is polarized by politics as never before: cities vs. rural areas; college educated vs. high school educated citizens; […]

Marketing Government to Millennials

This post has been syndicated from the Viewoint Cloud blog It’s hard to pinpoint exactly when you start examining the cultural identity of your generation, and how it affects the world around you. As a Millennial, I’ve felt this question most acutely in discussions about the political and professional tendencies of my peers. Recently, these two areas […]

All-Star City Manager Shares Career Advice

This post has been syndicated from the ViewPoint Cloud blog Earlier this month, I sat down with Santa Monica’s City Manager, Rick Cole, to talk about advice for public sector leaders pursuing careers in city management. Few can parallel Cole’s breadth and depth of experience in local government. Before coming to Santa Monica, Cole joined Los Angeles Mayor […]

Being a Great Coach … … and a Winning Player

Coaching is mutually rewarding. Players gain encouragement and guidance for their careers. Coaches gain deeper insights into their own careers and the satisfaction of helping others. You can benefit from coaching at any stage in your career. Indeed, one of the best ways to boost your coaching skills is to have someone coach you. Watch […]

How to Develop a Strong and Productive Mentor/Mentee Relationship

Two people climbing mountain ridge, one assisting another over the top ridge.

A mentor/mentee relationship can be immensely rewarding for both people. But how do you get to know each other, build trust, have productive meetings, and continue to have a beneficial, ongoing connection? Jennifer and Lydia met through MMANC’s Credentialed Government Leader program, where Jennifer was Lydia’s mentor. Together they created tips for mentors/ mentees to […]

Great Customer Service in Government: Setting Standards and Expectations is Job One

customer service rules!

The importance of providing high-quality service to customers – which is essentially everyone we encounter every day, both externally and internally – is a given in public sector agencies. We all understand the value derived from making great impressions on the customers we serve, although our reasons could be different depending on the situation. For […]

Interagency Collaboration: Whose Idea Is It Anyway?

  Collaboration between groups may be based on an idea or an existing need. Many creative-minded individuals have phenomenal success when building an idea from concept to fruition because they partner with others who embrace the same philosophy and ambitions. A great example of this is when communities address blight remediation and bring life to […]