MMANC Podcast: Myths, Lies and Misconceptions About Ethics

Kim Castro, Program Manager for the City of Mountain View and Municipal Management Association of Northern California (MMANC) Board Member, meets with Kevin Woodhouse, Assistant General Manager for the Midpeninsula Open Space District, discusses the myths, lies and misconceptions about ethics in public service. The interview was conducted in person on October 16, 2015 at […]

Sometimes “The Happiest Place on Earth” Can Get “Grumpy”: A Reflection on Customer Service

The Happiest Place on Earth

ORIGINAL CONTENT   Last month my family and I spent a few days at “The Happiest Place on Earth.” By nearly every account, Disneyland was just that. Our time was filled with cheerful celebration, wild imagination, and endless entertainment. My parents traveled with my husband and me, along with our two daughters. My eldest daughter, […]