MMANC Podcast: Managing Human Performance

  San Mateo County Human Resources Director Donna Vaillancourt discusses the importance of resource management following her presentation at the Municipal Management Association of Northern California (MMANC)’s Winter Forum in February 2016. Donna was interviewed by Marissa King, Region Co-Chair for MMANC and member of San Mateo County’s Human Resources team.  

Beyond Raising the Rainbow Flag: Opportunities for Municipalities to Build Capacity Around Diversity and Inclusion

  Rainbow flags flew high in front of city halls across California for the month of June in honor of pride month. This act of acknowledgment and solidarity is comforting to the Lesbian Gay Bisexual Transgender Queer (LGBTQ) community and particularly welcoming for LGBTQ municipal employees. However, year-round acceptance and support for employees within the […]

Sometimes “The Happiest Place on Earth” Can Get “Grumpy”: A Reflection on Customer Service

The Happiest Place on Earth

ORIGINAL CONTENT   Last month my family and I spent a few days at “The Happiest Place on Earth.” By nearly every account, Disneyland was just that. Our time was filled with cheerful celebration, wild imagination, and endless entertainment. My parents traveled with my husband and me, along with our two daughters. My eldest daughter, […]