San Mateo County Human Resources Director Donna Vaillancourt discusses the importance of resource management following her presentation at the Municipal Management Association of Northern California (MMANC)’s Winter Forum in February 2016. Donna was interviewed by Marissa King, Region Co-Chair for MMANC and member of San Mateo County’s Human Resources team.
2016 Winter Forum: Collaborating Across Communities
This year’s annual event is focused on Collaborating Across Communities, and will feature sessions on Emotional Intelligence*, Managing Human and Fiscal Resources*, Creative Problem Solving, and a behind the scenes look at “the Big Event” (the Super Bowl). *Indicates Certified Government Leader (CGL) approved courses The event will take place in Foster City, on Thursday, […]
Sometimes “The Happiest Place on Earth” Can Get “Grumpy”: A Reflection on Customer Service
ORIGINAL CONTENT Last month my family and I spent a few days at “The Happiest Place on Earth.” By nearly every account, Disneyland was just that. Our time was filled with cheerful celebration, wild imagination, and endless entertainment. My parents traveled with my husband and me, along with our two daughters. My eldest daughter, […]