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Takeaways from the ICMA Conference

October 13, 2021 By Felicia Flores

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Two puppy play dates, four keynote speakers, twenty sessions, and countless takeaways.

The ICMA Annual Conference in Portland, Oregon, was filled with so much energy, insight, and FUN. It was inspiring to be surrounded by so many seasoned city managers and up-and-comers in the profession. The people I met and spent time with were incredible, and so were the presentations.

I wanted to dip my toe in a little bit of everything and ended up going to a variety of sessions, including:

  • Scalable Solution to Address Homelessness and Recidivism
  • Empowering and Equipping Residents to Solve Community Issues
  • Benchmarking for Service Improvements
  • Service Delivery in the Post COVID-19 World
  • Reshaping Policing with a Mental Health Co-response Program
  • Creating a Culture of High Performance Through Employee Engagement
  • Leading in a VUCA World
  • Planning for the Future After 30 Years of Reactionary Policies and Practices
  • Actionable Data: Providing Services for People Experiencing Homelessness and
  • Road Recycling and Improvement Program

The experience was more than I could’ve asked for, and I do not doubt that this has helped me and will benefit my organization. I plan to take what I’ve learned back to the City of Vallejo and spread (and apply) the takeaways and ideas.

The Restart Conference was a great opportunity to reconnect with the why behind public service, reenvision programs, service delivery, and leadership through the progressive work of other organizations, and yes, restart.

I am so grateful to MMANC and the scholarship sponsor Mission Square Retirement for the opportunity to hear from knowledgeable speakers, connect with amazing professionals, and continue to develop through the ICMA Annual Conference.

I feel inspired, and like I hit the “Restart” button. I look forward to what’s ahead for our profession.

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About Felicia Flores

A dedicated public service professional with experience in Human Services, Organizational Development, Utilities and City Administration, Felicia Flores approaches new projects with a true desire to improve lives and uplift others. She currently serves as Assistant to the City Manager where she leads the team responsible for supporting key city projects, programs and initiatives.

Felicia’s experience demonstrates her love for local government and talent for affecting positive change within the communities she serves. Felicia began her career as an intern with the Redwood City Fire Department. She has since advanced through three public sector organizations and six departments, learning all she could in a variety of diverse roles. While with the County of San Mateo, Felicia led organizational and regional succession planning initiatives and managed an award-winning Supported Training & Employment Program (STEP) for former foster youth. For her contributions, she was recognized by the County of San Mateo as Rookie of the Year 2016—an honor bestowed on women who embrace challenges, exhibit integrity and are dedicated to service and growth.

In both her professional and personal life, Felicia strives to lead with courage and kindness. In addition to her role with the City of Vallejo, she is regional co-chair for the Municipal Management Association of Northern California (MMANC) and a member of Women Leading Government. Felicia holds an MS in Human Resource Management from the University of Southern California and a BS in Business Administration from Cal State East Bay.

Felicia has a yellow lab named Roary and looks forward to life as a newlywed, making a positive impact in a city she’s proud to be part of.

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